- Context
- Conversations, requests and agreements from an entire messaging channel were stuck in the chat history, with no triage, no record and no way to find the context of an old decision.
- Approach
- Messages collected into a dedicated store, contextual history, triage with filters and tags, search for tasks and pending items, AI-suggested replies and manual approval before anything is sent.
- Outcome
- Communication organized in a single dashboard, with context that can be found and nothing sent without human confirmation.